Refund policy

Kera looks always believe in providing a good buyer experience. As opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered.

In extreme cases of damaged product delivery (leakage / broken/missing items) due to transit, a refund/exchange can be initiated after thorough verification of the refund policy. 

Our products contain active natural extracts and ingredients and damages due to neglect, improper usage or wrong application will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient and you are advised to do a patch test as cautioned in every product.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Contact us on keralooksprofessional@gmail.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.